Refund policy

At [FITNORTH.IN], we want you to love what you buy. We take immense pride in the quality of our products, but we understand that sometimes a purchase might not be a perfect fit. That is why we offer a straightforward, hassle-free return and refund process.

Please review our policy guidelines below:

1. Return Timeframe and Eligibility

We accept return requests within 7days from the date your package was delivered. To be eligible for a return, your item must meet the following criteria:

It must be unused, unwashed, and in the same condition that you received it.

It must be in its original packaging with all tags, labels, and protective seals intact.

You must provide the original invoice or proof of purchase.

2. Non-Returnable Items

For hygiene, safety, and operational reasons, certain types of items cannot be returned. These include:

[List any specific exceptions, e.g., innerwear, customized items, personal care products, or final sale/clearance items].

Items showing visible signs of wear, tear, or damage not caused by us.

Any return request made after the 7days window has passed.

3. Damaged, Defective, or Incorrect Products

Your satisfaction is our top priority. If your order arrives damaged during transit, has a manufacturing defect, or if you received the wrong item, we will fix it immediately at no cost to you.

What to do: Please contact us at [FITNORTHSTORE@GMAIL.COM] within [e.g., 48 hours] of delivery.

What to include: Please provide your order number and clear photos or a short video of the defect or damage.

The solution: Once verified, we will arrange a free reverse pickup and issue a brand-new replacement or a full refund, whichever you prefer.

4. Exchange Options

Want a different size, color, or variant instead? We offer easy exchanges within the 2 days return window, subject to stock availability.

Once your original item is picked up and passes our inspection, we will dispatch your requested exchange item.

If the requested item is out of stock, we will issue a store credit or a refund to your original payment method.

5. Return Shipping Costs

For Damaged/Incorrect Items: [FITNORTH.IN] will bear 100% of the return shipping costs and arrange the reverse pickup.

For General Returns/Exchanges (e.g., change of mind, fit issues): [Choose option A or B]

Option A (Customer-Centric): We offer free reverse pickups for your convenience.

Option B (Standard): A nominal return shipping/handling fee of [Rs. X] will be deducted from your final refund, or the customer is responsible for shipping the item back to our warehouse.

6. Refund Process and Timing

Once your return package is received at our warehouse, our team will inspect it within [e.g., 2–4 business days]. We will send you an email to notify you whether your return has been approved or rejected based on its condition.

Approved Refunds: The refund will be processed back to your original method of payment (Credit/Debit Card, Net Banking, UPI, or Wallet).

Refund Timing: It typically takes [REFUND PROCESSING TIME, e.g., 5-7 business days] for the refunded amount to reflect in your account, depending on your bank or card issuer.

Cash on Delivery (COD) Orders: If you paid via COD, we will request your bank account details or UPI ID to securely transfer the refund amount directly to you.

How to Initiate a Return or Exchange

Getting started is simple. Just drop us an email at [FITNORTHSTORE@GMAIL.COM] with your Order Number and the reason for your return. Our customer support team will guide you through the next steps within 24 hours.